Privacy Policy

Last Updated: February 2, 2026

Hibachi W ("we," "our," or "us") respects your privacy and is committed to protecting personal information collected through hibachiw.com and related booking, contact, and marketing interactions. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

1.1 Information You Provide to Us

  • Name, email address, phone number, city, event address, and other booking details you submit through forms, calls, or email.
  • Reservation details, guest count, menu preferences, and customer service communications.
  • Payment or billing-related information submitted in connection with bookings. Payment processing may be handled by third-party providers.
  • Email address and related information when you subscribe to promotions, updates, or newsletters.

1.2 Information Collected Automatically

  • Browser type, device type, operating system, IP address, approximate location, and referring website.
  • Pages viewed, clicks, time on site, scroll or interaction activity, and general website usage information.
  • Identifiers and event data associated with analytics, attribution, or advertising measurement tools used on our website.

1.3 Cookies and Tracking Technologies

  • We may use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, measure traffic, analyze site performance, and evaluate marketing effectiveness.
  • These technologies may be used for analytics, advertising attribution, remarketing, and user experience optimization.
  • You may be able to control certain cookies through your browser settings or applicable device settings.

2. How We Use Your Information

  • Process inquiries, quotes, reservations, and hibachi catering bookings.
  • Communicate with you about scheduling, service details, menu selection, customer support, and follow-up.
  • Send promotional emails, discounts, or marketing messages where permitted by law or where you have consented.
  • Operate, maintain, improve, and troubleshoot our website, services, and booking experience.
  • Measure traffic, understand user behavior, and evaluate the performance of advertising and marketing campaigns.
  • Detect fraud, abuse, security incidents, or other harmful activity.
  • Comply with legal obligations, enforce our policies, and protect our rights or the rights of others.

3. How We Share Information

3.1 Service Providers

We may share information with vendors and service providers that help us operate our business, such as website hosting providers, payment processors, customer communication tools, analytics providers, advertising platforms, email marketing providers, and technical support partners.

3.2 Legal Compliance and Protection

We may disclose information if required to do so by law, subpoena, court order, lawful government request, or when we believe disclosure is reasonably necessary to protect our rights, customers, website, or business operations.

3.3 Business Transfers

If Hibachi W is involved in a merger, acquisition, financing, restructuring, or sale of all or part of its business, personal information may be transferred as part of that transaction, subject to applicable law.

3.4 No Sale Statement

We do not sell personal information for money. However, some data practices involving analytics, cookies, pixels, or advertising technologies may be considered "sharing" under certain state privacy laws.

4. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain privacy rights regarding your personal information.

  1. Access – request information about the personal data we hold about you.
  2. Correction – request correction of inaccurate or incomplete information.
  3. Deletion – request deletion of certain personal information, subject to legal or operational exceptions.
  4. Opt-Out of Marketing – unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.
  5. Additional State Rights – residents of certain states may have additional rights related to knowing, deleting, correcting, or opting out of certain data uses or sharing activities.

To submit a privacy-related request, email support@hibachiw.com with the subject line Privacy Request. Please include your name, contact information, and a description of your request. We may need to verify your identity before completing certain requests.

5. Security Measures

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no website, platform, or method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for booking management, customer support, internal recordkeeping, legal compliance, dispute resolution, security purposes, and other legitimate business needs. When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to review and delete the information if required.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or privacy practices. Any updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

Company: Hibachi W INC

Email: support@hibachiw.com

If you have questions about this Privacy Policy or how your information is handled, please contact us by email.