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Last Updated: November 15, 2026
These Terms & Conditions govern reservations and mobile hibachi chef services provided by Hibachi W INC ("Hibachi W," "we," "our," or "us"). By making a reservation, you agree to these terms and our Cancellation & Refund Policy.
All reservations are subject to chef availability, service-area coverage, and confirmation by Hibachi W. Submitting a booking request does not guarantee service until the reservation is confirmed. Please provide accurate contact information, the complete service address and ZIP code, the requested date and time, and guest counts.
We may contact you to verify booking details, clarify access or safety requirements, or discuss an alternative date or time when necessary.
Prices, minimum booking amounts, optional add-ons, travel fees, and any other applicable charges may vary by location, guest count, and selected package. The final price depends on your selected package and confirmed reservation details.
A deposit may be required to secure a reservation. The applicable deposit amount and payment instructions will be provided during the booking process. Any remaining balance and accepted payment methods will be communicated as part of your reservation arrangements.
Customers must provide a suitable, safe, and accessible cooking area and ensure that service is permitted at the property. For vacation rentals, community facilities, or other third-party venues, customers must obtain any required owner, host, or property-management approval.
Customers are responsible for reasonable site access, adequate space, and a safe environment for chefs, guests, and equipment. Hibachi W may decline or stop service when conditions create a material safety risk or violate applicable property rules or law.
Because mobile hibachi cooking involves high heat and open-flame or hot-surface equipment, customers must arrange an appropriate cooking location. If rain or severe weather is expected, please contact us in advance to discuss a safe alternative.
Indoor or enclosed cooking is permitted only when specifically approved by Hibachi W and compliant with applicable fire, ventilation, building, and property requirements. A garage or enclosed area is not automatically suitable. Hibachi W does not provide tents or weather covers.
Weather-related cancellations and rescheduling requests are handled under the Cancellation & Refund Policy and any applicable booking arrangements.
For further details, including weather-related requests, please review our Cancellation & Refund Policy. Contact us promptly if you need assistance.
Please inform Hibachi W of food allergies or dietary restrictions in advance of service. We will review reasonable requests, but ingredients and cooking equipment may be shared, and we cannot guarantee an allergen-free environment. Guests with severe allergies should contact our team before booking or finalizing their menu.
Customers and guests must follow reasonable safety instructions and keep children, pets, and unauthorized persons away from cooking equipment and hot surfaces. Customers are responsible for damage caused by their guests or by unsafe conditions they control, to the extent permitted by applicable law.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited. Any allocation of responsibility will be subject to applicable law and the circumstances of the incident.
Photos or videos may be taken during the experience for service documentation or promotional purposes where permitted and with any consent required by applicable law. Please notify our team before service if you do not wish to participate in promotional photography or recording. We will respect applicable privacy and consent requirements.
Hibachi W may update these Terms & Conditions from time to time. The version posted on this page will show its latest update date. Material changes affecting an existing reservation will be handled in accordance with applicable law and the terms agreed at booking.
Company: Hibachi W INC
Email: support@hibachiw.com
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