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Last Updated: November 15, 2026
This policy explains Hibachi W's cancellation, rescheduling, deposit, refund, and weather-related terms for mobile hibachi reservations. Please review these conditions before booking.
Cancellation terms are based on the amount of time remaining before your scheduled reservation.
Please contact Hibachi W as soon as possible if you need to cancel or request a change to your reservation.
A deposit may be required to secure a Hibachi W reservation. The applicable deposit amount and payment details will be provided during the booking process.
Deposit refunds or credits are determined by the cancellation timeline described above.
If rain is expected, please arrange a safe, covered outdoor cooking area and contact Hibachi W in advance to confirm suitability. Indoor or enclosed cooking is permitted only with prior approval and compliance with applicable safety requirements.
Hibachi W does not provide tents or covers. Customers are responsible for arranging a suitable cooking area.
Please contact our team in advance if weather conditions may affect your reservation. Any requested cancellation or rescheduling will be reviewed under the applicable booking terms and cancellation policy.
A travel fee may apply depending on your service location. Contact Hibachi W with your ZIP code for a quote.
Applicable travel fees should be confirmed with our team before your reservation.
To request a cancellation, refund, or rescheduling, please contact Hibachi W and provide your reservation details.
Refund eligibility depends on the cancellation timeline and the terms applicable to your reservation.
If you have questions about cancellations, deposits, refunds, or weather-related changes, please contact Hibachi W at support@hibachiw.com.